Closure of the helpdesk and PC rooms!

Dear Sir or Madam,

due to the current development of COVID-19 (school closure, cancellation of exams and courses) it was decided today by the head of ITW to close all PC rooms on campus managed by ITW with immediate effect.

The helpdesk is still open for technical questions and problems, but contact is possible primarily by email to Telephone support is limited; there will be no staffing on site for the time being.

We will keep you informed about changes via the ITW homepage.

Thank you for your understanding.

Your Helpdesk Team

The Helpdesk is the main contact point for IT questions for students and employees. The ITW helpdesk is also responsible for the coordination and the maintenance of the PC rooms.

The ITW Helpdesk has the following opening times:

Monday to Thursday: 10:30 - 15:00 o'clock
Friday: 10:30 - 13:00 o'clock

You can reach the Helpdesk by:

  • person: Maximus-von-Imhof-Forum 3; Dachgeschoss; DGL 05
  • phone: +49 8161 71-3245 same reaching times as the Helpdesks opening times
  • E-Mail: helpdesk [at]

The Helpdesks services include:

If you need personal support, please contact us by visiting the ITW Helpdesk or send us an e-mail.