Closure of the helpdesk and PC rooms!
Dear Sir or Madam,
due to the current development of COVID-19 (school closure, cancellation of exams and courses) it was decided by the head of ITW to close all PC rooms on campus managed by ITW with immediate effect.
The helpdesk is still open for technical questions and problems, but contact is possible exclusively by email to helpdesk[at]wzw.tum.de. Telephone support is limited; there will be no staffing on site for the time being.
We will keep you informed about changes via the ITW homepage.
Thank you for your understanding.
Your Helpdesk Team
The Information Technologie Weihenstephan (ITW) carries in a vast number of services to our lifestyle on Campus Weihenstephan (WZW).
The key tasks of ITW are both to maintain the WZW servers and to give web-, mail- and file-assistance service for roughly 1500 co-laborators and approximately 4600 students. About 150 Personal Computers are distributed to our five IT rooms. All of the IT rooms can be used with a free 24h account.
The IT rooms are frequently checked and maintained. Part of this service is to audit the IT rooms, to plan the room distribution and to install and maintain the specific software suites installed on each computer.
Besides the ITW coordinates both the requests for scientific workstations (WAP) and the Computer-Investment-Programm (CIP).